Frequently Asked Questions
Your Questions Answered
Self-Care & Brand Values
1. Why should I start taking care of my body?
Your well-being is important. Taking care of yourself improves confidence, energy, and overall quality of life. We value you, and you should too.
2. Are BestLookMax brand products cruelty-free?
Yes, all BestLookMax products are cruelty-free, recyclable, and made in Europe and the United States, following all applicable regulations.
Orders & Shipping
1. What are the delivery times for your products?
Shipping times vary based on your location. You can find all the details in our Shipping Policy page (here) and Product page, accessible through the links in the website footer.
2. Where do you ship to?
We ship worldwide. Shipping availability and times vary depending on the product. You can find specific shipping details for each item on its product page. Our warehouses are located in Europe and the United States, ensuring fast and reliable delivery.
3. Is shipping free?
Yes, we offer free shipping on all orders.
4. How can I track my order?
After your order is processed, you will receive a tracking link via email to monitor your shipment in real time.
Payments & Discounts
1. Do you offer promotions or a loyalty program?
To receive exclusive discounts, subscribe to our newsletter. Our loyalty program will be introduced in the future and will be available to all customers.
2. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Klarna (where available).
Returns & Refunds
1. What is your return policy?
You can find all the details about returns in our Refund Policy page (here), accessible through the links in the website footer.
2. How do I request a return?
To initiate a return, contact our support team at help@bestlookmax.com with your order number and reason for return.
3. When will I receive my refund?
Once we receive your returned item, we will process your refund within 5-7 business days to your original payment method.
Subscription
1. Do you offer product subscriptions?
Yes, we offer flexible subscription plans for selected products, ensuring you never run out of your essentials.
2. Can I cancel or modify my subscription?
Absolutely. Our subscriptions are fully flexible, and you can pause, cancel, or modify your plan anytime through your account settings.
3. Can I change my delivery address for my subscription?
Yes, you can update your address anytime in your account settings before your next order is processed.
4. Are there discounts for subscription members?
Yes, active subscribers may receive exclusive discounts and special offers on future purchases.
Account & Support
1. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, manage subscriptions, and receive exclusive offers.
2. How can I contact customer support?
Our AI-powered chatbot is available 24/7 to assist you with common questions. For personalized support from our team, you can reach us at help@bestlookmax.com or through the live chat on our website during customer service hours.